Banquet and Event Server

Shaker Village of Pleasant Hill (SVPH) is on a mission to inspire generations through DISCOVERY, by sharing the legacies of the Kentucky Shakers. SVPH is committed to bridging historic preservation, land conservation, engaged learning and warm hospitality to present an unrivaled destination experience. Home to the third largest Shaker community in the United States from 1805 until 1910, SVPH manages the country's largest private collection of original 19th century buildings and is the largest National Historic Landmark in Kentucky. Onsite amenities at SVPH include overnight accommodations, dining and catering services, retail shops, event and meeting venues, riverboat rides, historical exhibitions and tours, farm and garden area, nature preserve, multi-use trail system, equestrian stable and an extensive calendar of special programs, activities and events.
Position Summary
Reporting to and partnering with the Catering and Event Service Manager, Banquet and Event Servers provide high quality food service delivery during events and banquets hosted by SVPH. This position is also responsible for assisting with the setup and breakdown of food service supplies and venues as required.
Responsibilities and Duties
Collaborates with other Food and Beverage staff to consistently create an atmosphere and environment for all culinary experiences that is brand-driven and on point with Village-wide initiatives and strategies.
Prior to banquet and event experiences:
Thoroughly review Banquet Event Orders and instructions regarding details of event.
Prepare the event space, including action stations, buffets, beverage stations, tables, etc. according to Banquet Event Order.
Ensure readiness of room for event with an eye for detail; ensure tables in assigned area have been set correctly and uniformly.
Ensure uniform and personal appearance is clean and professional.
During banquet and event experiences:
Acknowledge guests upon arrival with a warm, welcoming greeting.
Speak with all guests and fellow staff using clear and professional language.
Serve the meal according to established standards for style of service.
Communicate additional meal requirements, allergies, dietary needs and special requests to supervisor.
Provide consistent beverage service throughout the event, including wine and other alcohol service as required. Report any concerns related to alcoholic consumption to supervisor on duty.
Replenish buffet items to ensure consistency and freshness in presentation.
Monitor tableware to ensure presentation standard is met. Replace items as necessary.
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
Ensure courses are cleared and tables crumbed promptly and thoroughly.
Thank guests with sincere appreciation upon their departure.
Following banquet and event experiences:
Assist in breaking down buffet or other special food service tables and equipment.
Ensure all tableware, linen and equipment is returned to proper place and stored appropriately.
Provides the thoughtful oversight of all supplies and inventory, ensuring efficient and effective use of Village resources.
Supports a safe workplace for both staff and guests by adhering to appropriate standards for food service safety.
Appropriately represents the organization and its mission to all guests, volunteers and donors.
Accomplishes food service and organization mission by completing additional tasks as assigned and related results as needed.
Any other tasks assigned by management.
Skills and Qualifications
A collaborative and flexible style, with a strong service mentality. Needs to be seen as a team player who is committed to lifelong learning.
A desire to work in a dynamic, mission-driven environment.
An effective communicator, with strong oral skills.
Demonstrated commitment to the organization's mission is essential.
Committed to maintaining the highest customer service standards.
Education and Experience
Must be at least 21 years of age.
High school diploma or equivalent.
Experience in hotel banquet service or food/beverage preferred.
Mental and Physical Requirements
Maintain concentration with time pressures and interruptions.
Ability to read and speak English.
Sit, stand or walk for considerable length of time.
Perform physical activities such as bending, stooping, climbing and walking.
Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Occasionally lift, push and carry 25-40 pounds.
Working Environment and Conditions
This position may occasionally require working in a variety of weather conditions outdoors.
This position will require working evenings and weekends.

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