Dining Room Server

Shaker Village of Pleasant Hill
Shaker Village of Pleasant Hill (SVPH) is on a mission to inspire generations through DISCOVERY, by sharing the legacies of the Kentucky Shakers. SVPH is committed to bridging historic preservation, land conservation, engaged learning and warm hospitality to present an unrivaled destination experience.
Home to the third largest Shaker community in the United States from 1805 until 1910, SVPH manages the country's largest private collection of original 19th century buildings and is the largest National Historic Landmark in Kentucky. Onsite amenities at SVPH include overnight accommodations, dining and catering services, retail shops, event and meeting venues, riverboat rides, historical exhibitions and tours, farm and garden area, nature preserve, multi-use trail system, equestrian stable and an extensive calendar of special programs, activities and events.
Shaker Village Trustees' Table
The Trustee's Table supports the mission of Shaker Village by creating quality dining experiences that embrace contemporary tastes while continuing to champion farm-to-table and sustainable sourcing philosophies in the legacy of the Shakers.
Dining Room Server
The Dining Room Server is responsible for the overall delivery of excellent hospitality to our guests. They are responsible for knowing and explaining menus, taking food orders, delivery of food and beverage (including alcoholic beverages), clearing tables and processing payment for guests.
Responsibilities and Duties
Greet guests and introduce yourself
Answer questions about menu items, making recommendation upon request
Check customer's identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages
Knowledge of table numbers and pivot points
Serve food and beverages to guests
Prepare tickets/checks that itemize and total meal costs, sale tax and collect payment
Operate the Point of Sale System (POS) quickly and efficiently in order to process orders
Remove china, cutlery and glassware from tables
Stock and clean service areas, stock with linen and meal related condiments including tubs of ice
Communicate with bussers, hosts, managers and other wait staff to ensure all customer needs are met
Performs other duties as assigned by management
In the performance of their respective tasks and duties, Servers are expected to conform to the following:
Perform quality work within deadline with or without direct supervision
Interact professionally with co-workers, customer, suppliers and other staff members
Work effectively as a team contributor on all assignments
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees
This position requires working a revolving schedule of different days that include weekends, evenings and holidays
Skills and Qualifications
Report to work on time as scheduled. Well groomed with name badge and appropriate attire or proper uniform. Neat, clean and conservative in appearance
Strong Interpersonal and communication skills; helps ensure optimum communication among co-workers, managers and guests
Excellent customer service skills; including listening, initiative, responsiveness, cheerfulness, accommodating, courtesy, honesty and professionalism
Positive attitude, problem solving and flexibility.
Ability to work enthusiastically with a wide demographic of guests, including youth, families and adults
Ability to work in a collaborative team structure. Demonstrates positive team spirit by providing assistance to other team members as necessary
Education and Experience
Must be at least 20 1/2 years of age
High school diploma or higher preferred
Two years prior full service restaurant experience preferred
Mental and Physical Requirements
Must be able to multi-task and work in stressful situations
Must be capable of standing for extended periods
Requires the mobility to climb stairs and occasionally lift and/or move items weighing up to 50 lbs.
Must be able to quickly and safely negotiate stairs while carrying objects
Working Environment and Conditions
Lifting heavy trays of food, kitchenware, glasses and cups
Frequent exposure to fluctuating temperatures (inside and outside as needed)
Flexibility in working throughout Shaker Village property in a variety of venues
Schedules may include early mornings, late evenings, holidays and weekends

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